1. Working life
2. Applying for a job
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1. Introduction (1:08)
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2. Job Advert (2:55)
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3. Listening Assignment (3:07)
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4. Owain's CV (2:08)
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5. Owain's CV Feedback (6:35)
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6. Assignment (0:52)
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7. Covering Letter (1:38)
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8. Interviews - Introduction (0:44)
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9. Things you SHOULD do at interview (9:39)
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10. Things you should NOT do at Interview (4:11)
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11. Salary Negotiation (6:54)
3. Communication skills at work
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1. Introduction (0:47)
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2. Questions, Questions, Questions (4:05)
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3. Listening Skills (4:49)
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4. Non verbal communication (3:41)
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5. Describing systems (3:27)
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6. What makes a good meeting (1:47)
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7. Hosting meetings (2:13)
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8. Attending a meeting (8:10)
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9. Disagreeing politely (3:42)
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10. How to interrupt politely (2:42)
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11. Assignment (0:33)
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12. Summary of Chapter 2 (0:51)
4. Customer Service
5. Behaviours at work
6. Thank you
