4. Resources | Coursetakers

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Customer Service 101: All the basics you need to know (2024)

1. Introduction

1. Who am I? (3:53)

2. Company structure and expected behavior + CS lingo

1. How a company is structured (5:25)
2. Cultural respect (6:08)

3. The technical stuff

1. GDPR (6:58)
2. How to negotiate (12:33)
3. A typical call structure (2:40)
4. A little homework difficult customer

4. Conclusion

1. Working on your language skills (0:36)
2. Facts and myths about the job (10:39)
3. Teamwork tips (2:08)
4. Resources
5. Conclusion (1:25)

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4. Resources

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