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Customer Service 101: All the basics you need to know (2024)
1. Introduction
1. Who am I? (3:53)
2. Company structure and expected behavior + CS lingo
1. How a company is structured (5:25)
2. Cultural respect (6:08)
3. The technical stuff
1. GDPR (6:58)
2. How to negotiate (12:33)
3. A typical call structure (2:40)
4. A little homework difficult customer
4. Conclusion
1. Working on your language skills (0:36)
2. Facts and myths about the job (10:39)
3. Teamwork tips (2:08)
4. Resources
5. Conclusion (1:25)
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1. How a company is structured
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